FAQ — Get answers to frequently asked questions

ePaper

  1. How are ePaper subscriptions billed?
  2. How do I cancel my ePaper subscription?
  3. How do I manage my ePaper subscription and billing information?
  4. How do I receive my Digital News Subscription Tax Credit?
  5. How do I start an ePaper subscription?
  6. I get home delivery of the printed newspaper. Do I get the ePaper?
  7. What do I do if I forget or want to change my ePaper password?
  8. What is the cancellation and refund policy for ePaper?
  9. What is the difference between ePaper and Online Access?
  10. What is the ePaper?
  11. When I go on vacation, can I put my ePaper subscription on hold?
  12. Who is PressReader or NewspaperDirect?

How are ePaper subscriptions billed?

You can pay for your ePaper Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from PressReader/Newspaper Direct as PRESSREADER EPAPER RICHMOND BC.

Monthly subscriptions are billed in advance every month and are renewed automatically.

Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.

How do I cancel my ePaper subscription?

For cancellation requests related to your current ePaper subscription, please email us at #eservicesupport@postmedia.com

How do I manage my ePaper subscription and billing information?

  1. Visit http://epaper.torontosun.com/ and sign-in.
  2. Click on the drop-down menu in the upper right-hand corner of the website and select My Account
  3. Select the Subscription tab
  4. Once there, you will be able to view and manage your subscription(s)
  5. To update payment information, scroll down past the subscription history until you see the Payment Method section.

How do I receive my Digital News Subscription Tax Credit?

As a Toronto Sun ePaper subscriber, your subscription qualifies for the Digital News Subscription Tax Credit. You can claim the total amount paid for your Postmedia Digital subscription during the year 2023. For more information regarding the Digital News Subscription Tax Credit, please visit torontosun.com/tax-credit

How do I start an ePaper subscription?

We offer several ePaper subscription options. Please visit our subscribe page to see features and prices.

I get home delivery of the printed newspaper. Do I get the ePaper?

Yes! The ePaper is included with your Home Delivery Subscription

To activate your ePaper access:

  1. Go to http://epaper.torontosun.com/ and click Activate Your Account
  2. Under the sign in options, select Create an Account
  3. When registering, be sure to include your phone number and postal code, as this will link your print subscription with your ePaper access

If you've already created an account and your ePaper access doesn't seem to be available, please contact us so we can verify your information

What do I do if I forget or want to change my ePaper password?

  1. Go to http://epaper.torontosun.com/ and click Sign In
  2. Above the password box, click Forgot Password
  3. Enter your email address and click Submit. This will send you an email with a link to reset your password
  4. After clicking the link, you will be prompted to enter and reconfirm your new password
  5. Click Submit and your password will be updated

What is the cancellation and refund policy for ePaper?

You can cancel your ePaper subscription at any time.

If you are a monthly subscriber: Once you cancel, we will stop charging your account for the following billing cycle.

If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain on your subscription. We cannot refund promotional offers or gift cards.

What is the difference between ePaper and Online Access?

The ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text or easier reading, and share stories with friends.

An Online access subscription provides you with unlimited access to torontosun.com, nationalpost.com and 14 other news sites from across Canada with one account and fewer ads

What is the ePaper?

The Toronto Sun ePaper is an exact full-featured replica of the printed copy available online. Sections and supplements are laid out just as in the print edition, but complemented by a variety of digital tools which enhance the printed newspaper's look and feel.

When I go on vacation, can I put my ePaper subscription on hold?

Since the ePaper is available from any device anywhere in the world,you can enjoy it even when you’re away. (Please note, it is not possible to put your Online Access subscription on hold.)

Who is PressReader or NewspaperDirect?

PressReader (formerly NewspaperDirect) is the vendor providing the technology to support the ePaper.

Online Access

  1. How are Online Access subscriptions billed?
  2. How do I cancel my Online subscription?
  3. How do I manage my Online Access subscription and billing information?
  4. How do I receive my Digital News Subscription Tax Credit?
  5. How do I subscribe to Online Access?
  6. I get home delivery of the printed newspaper. Do I get Online Access?
  7. What do I do if I forget or want to change my Online Access password?
  8. What is an Online Access subscription?
  9. What is the cancellation and refund policy?
  10. What is the difference between Online Access and ePaper?
  11. When I go on vacation, can I put my Online Access subscription on hold?

How are Online Access subscriptions billed?

You can pay for your Online Access Subscription monthly or on an annual basis using any major credit card. The charge will show up on your credit card from Postmedia Digital Subscription.

Monthly subscriptions are billed in advance every 30 days and are renewed automatically.

Annual subscriptions are billed in advance for the full 12-month period and renew automatically at the end of each annual term.

Auto-renewal preferences can be managed online under Manage My Subscription.

How do I cancel my Online subscription?

For cancellation requests related to your current home delivery subscription, please email us at mysubscription@postmedia.com

How do I manage my Online Access subscription and billing information?

Please follow these steps to manage your account online:

  1. Visit torontosun.com and look in the top-right corner.
  2. Click Sign-in to sign into your account. Once you are signed in, you can click My Account
  3. Select Manage My Subscription under My Account
  4. In the Toronto Sun Online Access box, click Manage
  5. From there, you will be able to manage your subscription (Library tab) and update your payment information (Cards tab) among other options

How do I receive my Digital News Subscription Tax Credit?

As a Toronto Sun Online access subscriber, your subscription qualifies for the Digital News Subscription Tax Credit. You can claim the total amount paid for your Postmedia Digital subscription during the year 2023. For more information regarding the Digital News Subscription Tax Credit, please visit torontosun.com/tax-credit

How do I subscribe to Online Access?

We offer several Online Access subscription options. Please visit our subscribe page to see features and prices

I get home delivery of the printed newspaper. Do I get Online Access?

Yes! Online Access is included with your Home Delivery Subscription

To activate your unlimited Online Access, visit torontosun.com/activate

What do I do if I forget or want to change my Online Access password?

  1. Visit torontosun.com and look in the top-right corner.
  2. Click Sign-in and then Forgot Password above the password box
  3. Enter your email address and click Submit. This will send you an email with a link to reset your password
  4. After clicking the link, you will be prompted to enter and reconfirm your new password
  5. Click Submit and your password will be updated

What is an Online Access subscription?

An Online access subscription provides you with unlimited access to torontosun.com, nationalpost.com and 14 other news sites from across Canada with one account and fewer ads. Specifically, this includes access to these publications online: Calgary Herald, Calgary Sun, Edmonton Journal, Edmonton Sun, London Free Press, Montreal Gazette, Ottawa Citizen, Ottawa Sun, Regina Leader-Post, Saskatoon StarPhoenix, The Province, Vancouver Sun, Windsor Star and Winnipeg Sun

What is the cancellation and refund policy?

You can cancel your Online Access subscription at any time.

If you are a monthly subscriber: Once you cancel, we will stop charging your account for the following billing cycle.

If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain onyour subscription. We cannot refund promotional offers or gift cards.

What is the difference between Online Access and ePaper?

Online Access provides you with unlimited access to all of the content on winnipegsun.com and 15 other major news sites across Canada.

The ePaper is a page-by-page replica of the day's printed newspaper - including all stories, sections, photos and ads - and provides the in-depth coverage and features found in our daily printed edition newspaper. The ePaper also allows you to translate articles into other languages, magnify text for easier reading, and share stories with friends.

When I go on vacation, can I put my Online Access subscription on hold?

Since Online Access is available from any device anywhere in the world, you can enjoy it even when you’re away.(Please note, it is not possible to put your Online Access subscription on hold.)

Reset Password

  1. How do I reset my password?

How do I reset my password?

To enable close captioning, please click on CC in the video bar

  1. Click on sign in

    Log into your account by clicking on the sign in link on the top right corner of our site.

  2. Click on forgot password

    To reset your password click on the Forgot Password link.

  3. Enter your email address

    In the dialog box that opens, enter your email address and proceed to check your email to receive a reset password link.

  4. Reset password link via email

    Click the Reset your password link in the email to be directed to password reset page.

  5. Set a strong new password

    Enter a strong new password. Making sure it’s at least 10 characters long with a mix of letters and numbers, as well asa special character.

    * Please note, acceptable special characters that can be used are $, %, #, @, &, *

  6. Reset password

    Once you’ve entered a strong password with at least 10 characters, upper case and lower case letters, at least one number and at least one special character, continue by clicking Reset Password.

  7. You're all done!

    Use your updated password to sign into our site.

Home Delivery Subscriptions

  1. Can I manage my home delivery subscription online?
  2. Does my print subscription qualify for the Digital News Subscription Tax Credit?
  3. How are home delivery subscriptions billed?
  4. How can I subscribe to the TVBOOK
  5. How can I switch my subscription renewal invoice to email?
  6. How do I activate my Online and ePaper access once I subscribe to a home delivery subscription?
  7. How do I cancel my subscription?
  8. How do I subscribe?
  9. How much do your subscriptions cost?
  10. What are your subscription offers?
  11. What is included in a Home Delivery subscription?
  12. What is the cancellation and refund policy?
  13. What is the charge to receive a subscription renewal invoice in the mail?

Can I manage my home delivery subscription online?

Yes! Please follow these steps to manage your account online:
    Visit
  1. /manage
  2. You can schedule vacation stops, make a payment, report a delivery problem and more.

Does my print subscription qualify for the Digital News Subscription Tax Credit?

As a Toronto Sun print subscriber, your subscription includes Online Access and Toronto Sun ePaper regardless of whether these products have been activated. The maximum amount you can claim is $14.00 per month, plus tax, for every month your home delivery subscription was active in 2023. For more information regarding the Digital News Subscription Tax Credit, please visit torontosun.com/tax-credit

How are home delivery subscriptions billed?

You can pay for your home delivery subscription monthly or annually using any major credit card.

How can I subscribe to the TVBOOK

You can subscribe to the Toronto Sun TVBOOK for only $4.33 per month, plus tax. You must be a Toronto Sun home delivery subscriber. Please visit our subscribe page to see the offers and prices.

How can I switch my subscription renewal invoice to email?

You can sign up to receive an eBill. An ebill looks identical to the invoice you receive in the mail.

    Visit
  1. /ebilling

How do I cancel my subscription?

For cancellation requests related to your current home delivery subscription, please email us at mysubscription@postmedia.com or call 1-800-668-0786.

How do I subscribe?

You can start a home delivery subscription on our subscribe page.

How much do your subscriptions cost?

Please visit our subscribe page for all home delivery subscription rates and details.

What are your subscription offers?

We offer several print home delivery options. Please visit our subscribe page to see features and prices.

What is included in a Home Delivery subscription?

Home delivery subscribers can get the newspaper delivered to their door every day or just on the weekends.Home delivery subscriptions includes unlimited access to torontosun.com and Toronto Sun ePaper, a digital replica of the print edition.Please visit our subscribe page to subscribe to a Home Delivery subscription.

What is the cancellation and refund policy?

You may cancel your home newspaper delivery subscription at any time.

If you are a month-to-month subscriber and cancel your home newspaper delivery prior to your subscription expiry/billing date, you will not be issued a refund under 30 days. You will continue to have access to online publications, including Toronto Sun ePaper, until your home newspaper delivery subscription cancellation date.

If you are an annual subscriber: Once you cancel, your refund will be prorated according to how many months remain on your subscription. We cannot refund promotional offers or gift cards.

What is the charge to receive a subscription renewal invoice in the mail?

An annual fee of $26.00 will apply to subscribers who receive a subscription renewal invoice through the mail. Contact us to save $26.00 per year by switching to a pre-authorized monthly payment plan. Call 1-800-668-0786 or visit our 24/7 online subscriber services at

  • /manage
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